Jacey - 野花社区's AI Chatbot
Meet 鈥淛acey鈥, 野花社区鈥檚 NEW Chatbot!
Have a question about Financial Aid? Jacey has the answer!
Need assistance with Blackboard? Jacey can help you!
Want to learn more about Athletics? Ask Jacey!
Who/What is Jacey?
野花社区鈥檚 Jacey chatbot is an AI virtual assistant that provides 24x7 text and voice conversations to answer commonly asked questions about 野花社区. Developed by the Department of Information Technology (IT), Jacey combines people power with artificial intelligence to simulate conversations and respond to inquiries, enhance engagement, and elevate the student experience. 野花社区鈥檚 Jacey chatbot can answer questions about admissions, financial aid, student financials, Blackboard, athletics, technical support, and so much more. To improve communications, Jacey delivers content in an easy-to-use interactive format provided in English and 99 other languages. The Jacey chatbot provides virtual service and support so students get the help they need anytime on any device.
To make Jacey smarter and enhance the chatbot鈥檚 capabilities, IT collaborated with various departments throughout the campus to validate content and contribute further knowledge. Jacey is learning all the time and will evolve with more and more interactions.
The goal of Jacey is to increase student engagement and help students navigate their educational journey. Jacey provides the University with the means to respond quickly to prospective and current students while reducing service loads and freeing critical staff resources to mentor students and help them achieve success.
How will Jacey help students?
With the ability to conveniently assist students beyond traditional 野花社区 operating hours and deliver content in their language of choice, Jacey is an innovative and meaningful student resource. Jacey can answer general as well as academic questions about 野花社区, such as:
What majors do you offer?
What are the Library鈥檚 hours?
How do I make a payment?
Answers to the questions presented are immediate and may include links to additional relevant resources. Soon, Jacey will be integrated with 野花社区鈥檚 student information systems to provide tailored responses to student inquiries concerning class schedule, payment, grades and other personalized information.
Where can I find Jacey?
Jacey is available now on the 野花社区 website and the 野花社区 mobile app (野花社区mobile).
Jacey is engaging and fun! Feel free to chat with Jacey!
